The family help desk
Less tech support. More family time.
We turn your parents’ everyday device questions into clear, personalized guides featuring the phones, remotes, printers, and screens they actually use.
Designed for parents. Purchased and managed by family.
A guide made for them
“How to change the TV input”
What to expect
Patient help without the guesswork.
Their devices, their words
Every guide uses familiar photos and plain language—never generic manuals or jargon.
Safety stays in the family
Anything involving passwords, payments, or private information routes to a trusted relative.
Simple by design
Help is waiting beside the device.
No searching old texts. No trying to describe the right button over the phone. One scan opens the answer.
- 01
Start with a guided setup
We identify five recurring frustrations, from changing the television input to sending a photo or reconnecting the printer.
- 02
Build instructions around their exact devices
Short steps and real photos make every button recognizable. Large-print cards provide an offline option that is easy to keep nearby.
- 03
Place help where questions happen
A large-print QR sticker beside each device opens its tutorial instantly. New questions can become new guides instead of repeated calls.
Available services
Book personalized support
Choose an available Device Neighbor service below. Each session focuses on practical, repeatable help for one household.
Founding offer
Start with the five questions you hear most.
These introductory prices are being tested with early households and may change as the service develops.
Household setup
Your family’s first help desk
$99
- Five personalized tutorials for the household’s most common problems
- Large-print QR labels placed where help is needed
- Printable instruction cards for screen-free reference
- Family safety routing for sensitive tasks
Keep guides current
Updates plus one new tutorial each month.
$12 / month
Device Neighbor
Help your parents. Keep your Sunday.
Turn the next repeat question into an answer they can find on their own—without making technology feel impersonal.